Frequently asked questions
When will I get my order?
Orders are processed within 1–3 business days.
Standard international shipping typically takes 10–25 business days, depending on destination and local customs clearance.
You will receive a tracking link once your parcel dispatches.
How much does shipping cost?
Shipping rates calculate automatically at checkout, based on your location and total weight.
We regularly run free-shipping promotions for orders over a set amount; follow our store updates for offers.
What is the return policy?
We offer a 30-day return window for unused, undamaged products in original packaging.
Contact our support team first to receive a return authorization before sending items back.
Customer is responsible for return shipping fees unless the item arrives defective.
Are any purchases final sale?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Where are your products manufactured?
Our red light therapy devices are engineered and manufactured in China, with strict quality testing for light wavelength, safety and durability before shipment.
What wavelengths do your devices use?
Our wearable therapy wraps adopt 660nm red light & 850nm near-infrared light combination, designed for muscle relaxation, joint comfort and post-workout recovery.
Disclaimer: This device is not intended to diagnose, treat, cure or prevent any disease.
How long should I use the red light wrap each session?
We recommend 10–20 minutes per treatment area per session. Do not exceed 30 minutes continuously. Please read the user manual fully before first use.
Is red light therapy safe for home daily use?
Our devices emit non-UV light with no strong heat radiation. Avoid direct long-term eye exposure to the LED lights.
If you are pregnant, have sensitive skin or ongoing medical conditions, consult your doctor before use.